FAQs

Frequently Asked Questions (FAQs)

Last Updated: November 2025

Welcome to the Yunchasha Help Center. This FAQ page is designed to answer the most common questions about ordering, shipping, payments, returns, privacy, and store policies.
If you need additional assistance, our support team is always available at support@yunchasha.com.

1. Orders & Checkout

1.1 How do I place an order?

Simply browse our collection, select your preferred size and color, add items to your cart, and complete checkout using one of our accepted payment methods.

1.2 I didn’t receive an order confirmation email. What should I do?

Please check your spam or junk folder first. If you still don’t see it, contact us at support@yunchasha.com with your full name and the email address used at checkout.

1.3 Can I cancel or modify my order after placing it?

Yes — but only within a short time window. Orders begin processing quickly (within 1–2 business days).
If you need to cancel or change an order, contact us as soon as possible. Once an order has shipped, changes are no longer possible.
For full details, please review our Cancel / Change Order Policy.

2. Shipping & Delivery

2.1 How long does shipping take?

• Processing time: 1–2 business days
• Transit time: 2–6 business days
• Estimated total delivery: 3–8 business days

2.2 How much does shipping cost?

We offer flat-rate U.S. shipping for $6.99 per order.

2.3 What is the order cut-off time?

Orders placed before 5:00 PM (EST), Monday–Friday begin processing the same business day.
Orders placed after that time or on weekends/holidays are processed the next business day.

2.4 Which carriers do you use?

We ship using reliable U.S. carriers such as USPS, UPS, or FedEx, depending on destination and package requirements.

2.5 How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link. Tracking information may take up to 24 hours to update.

2.6 My order says “Delivered” but I didn’t receive it. What should I do?

Please check around your delivery area, mailbox, neighbors, or building office. Allow up to 24 hours for carrier updates.
If the package is still missing, contact both the carrier and support@yunchasha.com for assistance.

3. Returns & Refunds

3.1 What is your return window?

We accept returns within 60 days of delivery.

3.2 Do you charge return or restocking fees?

No. We do not charge restocking, handling, or refund processing fees.

3.3 What items are eligible for return?

Returned items must be:

• Unused, unworn, and unwashed
• Free of stains or odors
• With original tags attached
• In original packaging

3.4 How do I start a return?

Email support@yunchasha.com with:

• Your full name
• Order number
• Reason for return
• Photos or video (if item is damaged or incorrect)

We’ll reply with return instructions.

3.5 Who pays for return shipping?

• Our error (damaged, defective, or incorrect item): We cover return shipping.
• Customer preference (size, style, change of mind): Return shipping may be the customer’s responsibility, as outlined in our Return Policy.

3.6 How long does it take to receive a refund?

Refunds are processed within 10 business days after the returned item is received and inspected.
Banks may take an additional 3–5 business days to post the refund.

3.7 How are refunds issued?

Refunds are sent back to the original payment method used at checkout.

4. Exchanges

We generally recommend returning the original item and placing a new order.
If you received a defective or incorrect item, we may send a replacement at no additional cost.

5. Payments & Billing

5.1 What payment methods do you accept?

We accept major credit and debit cards, as well as digital wallets such as PayPal, Apple Pay, and Google Pay.
Additional options (installments or gift cards) may appear at checkout if available.

5.2 Why was my payment declined?

Common reasons include incorrect billing details, insufficient funds, expired cards, or bank security restrictions.
Please verify your information or contact your bank for assistance.

5.3 Do you charge payment processing fees?

No. We do not add any payment processing fees.

6. Accounts & Privacy

6.1 Do I need to create an account to shop?

No. You can checkout as a guest. Creating an account allows you to track orders and manage saved information.

6.2 How is my personal information protected?

We use encryption, secure servers, and trusted payment processors. Full details are available in our Privacy Policy.

6.3 Do you sell or share my data?

No. We do not sell personal information. Data is shared only with trusted partners required to process payments, fulfill orders, or comply with legal obligations.

7. Order Issues

7.1 I received a damaged or incorrect item.

Please contact us within 48 hours of delivery with photos or video evidence. We’ll arrange a replacement or refund at no cost.

7.2 Part of my order is missing.

Some orders may ship in separate packages. Check your tracking details first. If an item is still missing, contact our support team.

8. Order Changes & Cancellations

Changes or cancellations are only possible before processing begins.
Once an order has shipped, it cannot be modified or canceled — but it may be returned after delivery according to our Return Policy.

9. Security & Compliance

9.1 Are payments secure?

Yes. All transactions are processed through encrypted, PCI-compliant gateways. We never store full card numbers.

9.2 How do you handle fraud?

Suspicious activity may result in order verification, delays, or cancellation to protect customers.

10. Copyright & Intellectual Property (DMCA)

If you believe your copyrighted material appears on our website without authorization, please submit a DMCA notice to support@yunchasha.com.
Include all required information outlined in our DMCA Policy.

11. Customer Support

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Email: support@yunchasha.com
Response Time: We typically respond within 24 hours.

This FAQ is designed to align fully with Yunchasha’s Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, and Terms & Conditions.
For legal or detailed policy language, please refer to the full policy pages on our website.