Cancel/Change Order Policy

At Yunchasha, we pride ourselves on our rapid order fulfillment and efficient logistics. Because we strive to get your hats, t-shirts, and hoodies processed and dispatched within 1 business day, the window for canceling or modifying an order is limited.

This policy outlines the procedures and timelines required to request a change or cancellation of your order.

1. The Cancellation Window

To ensure our customers receive their orders as quickly as possible, we adhere to a strict processing schedule. Your ability to cancel an order depends entirely on whether it has entered the “Processing” or “Shipped” phase.

Cancellation Eligibility Table

2. How to Request a Cancellation

If you wish to cancel your order within the eligible timeframe, please follow these steps:

• Email Us Immediately: Send an email to support@yunchasha.com.
• Subject Line: Use the subject line “URGENT: CANCEL ORDER [Your Order Number]”.
• Details: Include your full name and the reason for cancellation.

Our support team monitors emails during our working hours (8:00 AM – 7:00 PM EST). While we will do our best to catch your order before it moves to the warehouse, an email request does not guarantee cancellation if the order has already been processed.

3. Modifying Your Order (Changes)

We understand that mistakes happen—whether it’s the wrong t-shirt size, a typo in the shipping address, or choosing the wrong hoodie color.

• Address Changes: We can only update your shipping address if the order has not yet been handed over to our carriers (USPS, UPS, or FedEx).
• Item Changes: If you need to change a size or color, please contact us before the 5:00 PM EST cut-off. If there is a price difference, we may need to cancel the original order and have you place a new one.
• Adding Items: We cannot add items to an existing order once payment is processed. You will need to place a separate order for additional items.

4. Orders Already Shipped

Once an order has been assigned a tracking number and handed to the carrier, we cannot cancel or modify it.

Refusal of Delivery: If you refuse a package at the time of delivery to “cancel” the order, the original shipping fee of $6.99 will not be refunded.

Returns: If your order has already shipped, please wait for the package to arrive and then follow our Return & Refund Policy. You have 60 days to return the item for a full refund (with no return fees).

5. Refund Process for Cancellations

If your cancellation request is successful and confirmed by our team:

• Refund Amount: You will receive a full refund, including the $6.99 shipping fee.
• Refund Method: The credit will be issued to your original payment method (Credit Card, PayPal, etc.).
• Timeline: While we trigger the refund immediately upon cancellation, it may take up to 12 business days for the transaction to reflect on your bank statement, depending on your financial institution.

6. Important Considerations

Automated Systems: Please note that our warehouse systems are automated for speed. There is a very short interval between an order being placed and the picking/packing process.

Duplicate Orders: If you accidentally placed a duplicate order, please contact us immediately. We will cancel the duplicate and refund you in full, provided it is caught before shipment.

In-Transit Changes: We cannot redirect packages once they are in the possession of USPS, UPS, or FedEx.

7. Contact Information

For all cancellation and modification inquiries, please contact our support desk directly. We recommend emailing rather than mailing for these time-sensitive requests.

By placing an order with Yunchasha, you acknowledge that you have read and understood this Cancel/Change Order Policy.