Privacy Policy

This Privacy Policy describes how Yunchasha (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (https://yunchasha.com/) (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Information We Collect

To provide our Services and process your orders for hats, t-shirts, and hoodies effectively, we collect various types of information. The specific information we collect depends on how you interact with our Site.

A. Information You Provide Directly

We collect information that you voluntarily submit through our Services, including:

• Contact Information: Name, shipping address, billing address, email address, and phone number.
• Order Information: Details regarding the items you purchase (size, color, style) and your shopping preferences.
• Customer Support Information: Any information you choose to include in communications with us, such as when sending an inquiry to support@yunchasha.com.

B. Information Collected via Cookies & Tracking

When you visit our Site, we automatically collect certain information about your device and interaction with the Services through cookies, pixels, and similar technologies. This includes:

• Device Information: Browser type, IP address, time zone, and operating system.
• Usage Data: Pages viewed, products clicked, search terms used, and how you navigate the Site.

C. Payment Information

All payments are processed through secure, third-party payment gateways. While we collect your billing address and order details, your full credit card or debit card information is processed directly by our payment providers (such as Shopify Payments, Stripe, or PayPal) and is not stored on our servers.

2. How We Use Your Information

We use the personal information we collect for the following professional and operational purposes:

Purpose	Description
Order Fulfillment	Processing payments, arranging shipping via USPS/UPS/FedEx, and providing invoices or order confirmations.
Communication	Sending tracking updates, responding to customer service inquiries, and notifying you of policy changes.
Risk & Fraud Prevention	Screening orders for potential risk or fraud to protect our customers and our business.
Site Optimization	Analyzing how customers browse the site to improve our product layout and user experience.
Marketing	With your consent, providing you with information or advertising relating to our products or services.

3. Sharing Your Information

We do not sell your personal information. However, we share your data with trusted third-party service providers to help us provide our Services:

• Platform Providers: We use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: WordPress Privacy Policy.
• Logistics Partners: We share your name and shipping address with USPS, UPS, and FedEx to facilitate the delivery of your orders.
• Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
• Compliance with Law: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Opting Out: You can opt out of targeted advertising by using the following links:

• Facebook Ads Settings
• Google Ads Settings
• Bing Ads Settings

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain this data to assist with future customer service inquiries, tax reporting requirements, and to streamline the return/refund process within our 60-day window.

6. Your Rights

Depending on where you reside, you may have certain rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion: The right to request that we erase your personal data, subject to certain legal exceptions (e.g., if we are required to keep the data for tax or fraud prevention purposes).
• Withdrawal of Consent: Where we rely on your consent to process data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at support@yunchasha.com.

7. Security Measures

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• Encryption: Our Site uses Secure Sockets Layer (SSL) technology to encrypt data during transmission.
• Access Control: Access to personal data is restricted to authorized employees who require the information to perform their specific job functions (e.g., billing or shipping).

8. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

• Essential Cookies: Required for the operation of the site (e.g., shopping cart functionality).
• Functional Cookies: Used to recognize you when you return to our Site to personalize content.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our Site.

9. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date will be revised at the top of this policy. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below: