1. Shipping & Delivery

What are your shipping costs?
We offer a straightforward flat-rate shipping fee of $6.99 for all orders within the United States, regardless of the number of items or package weight.

Where do you ship?
Currently, we ship exclusively to addresses within the United States, including P.O. Boxes and military (APO/FPO) addresses.

How long will it take to receive my order?
Our delivery timeline is divided into two parts:
• Handling Time: 1 Business Day (for orders placed before 5:00 PM EST).
• Transit Time: 2 to 6 Business Days.
• Total Delivery Time: 3 to 7 Business Days.

Which carriers do you use?
We partner with USPS, UPS, and FedEx to ensure reliable and professional delivery of your apparel.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

2. Returns & Refunds

What is your return policy?
We offer a 60-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a return.

Are there any fees for returns?
No. We offer free return shipping and do not charge any restocking fees. Our goal is to ensure you are completely satisfied with your purchase.

How long does it take to receive a refund?
Once we receive and inspect your returned item, we process the refund back to your original payment method. The credit typically appears on your statement within 12 business days.

3. Orders & Cancellations

Can I change or cancel my order?
Yes, provided the request is made before our daily cut-off time of 5:00 PM EST. Once an order has been processed or shipped, we cannot make modifications, and you will need to follow the standard return process.

I didn’t receive an order confirmation email. What should I do?
Please check your “Spam” or “Promotions” folder first. If you still cannot locate it, contact us at support@yunchasha.com with your full name and the email address used for the purchase, and we will resend it to you.

4. Payments & Security

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

Is my payment information secure?
Absolutely. All transactions are processed through PayPal, a highly secure payment gateway. Our website uses SSL encryption and is PCI DSS compliant to ensure your financial data remains private and protected.

5. Products & Sizing

What types of products do you sell?
Yunchasha specializes in high-quality apparel and accessories, specifically hats, t-shirts, and hoodies.

How do I know which size to order?
We provide detailed sizing guides on each product page. We recommend comparing these measurements to a similar item you already own to ensure the best fit.

How should I care for my Yunchasha apparel?
• T-shirts & Hoodies: Machine wash cold with like colors, tumble dry low.
• Hats: We recommend spot cleaning with a damp cloth to maintain the structure of the brim and crown.

6. Company & Support

Who owns Yunchasha?
Yunchasha is owned and operated by CHRISTOPHER JAMES NOWAK LLC.

What are your support hours?
Our customer service team is available from 8:00 AM – 7:00 PM (EST), Monday through Friday.

How can I contact you?
Email: support@yunchasha.com
Address: 9520 Seven Paths Rd, Spring Hope, NC, 27882, United States

7. Troubleshooting

My tracking says “Delivered” but I haven’t received my package.
Occasionally, carriers mark packages as delivered 24 hours before they actually arrive. Please check with neighbors or your building manager. If the package has not appeared after 48 hours, contact us immediately so we can assist you in filing a claim with the carrier.

I received a damaged item. What is the next step?
Please take a photo of the damaged product and email it to support@yunchasha.com within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.