Refund and Returns Policy

Return & Refund Policy

Last Updated: November 2025

At Yunchasha, we aim to make your shopping experience clear, fair, and reliable. This Return & Refund Policy explains when items may be returned, how refunds are processed, and what customers should expect if an order needs to be sent back.

This policy should be read together with our Shipping Policy and other store policies.

1. Return Overview

We accept returns within 60 days of delivery for eligible items. Once an approved return is received and inspected, refunds are processed within 14 business days to the original payment method.

Key points:

• Return window: 60 days from delivery
• Refund processing time: up to 14 business days
• Refund method: original payment method
• Original shipping fee ($6.99): non-refundable

2. Eligibility for Returns

Returned items must meet all of the following conditions:

• Returned within 60 days of delivery
• Unused, unworn, and unwashed
• Free of stains, odors, or damage not caused during shipping
• All original tags attached
• Returned in original or equivalent packaging
• Proof of purchase provided

3. Return Reasons

We accept returns for the following reasons:

1. Change of Mind

If you decide the item is not right for you, returns are accepted within the 60-day window.

• Return shipping costs are the customer’s responsibility
• Original shipping fees are not refundable

1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• We will provide an appropriate resolution
• This may include a replacement or a full refund
• Return shipping costs may be covered by us in these cases

4. How to Start a Return

To request a return, please contact our support team:

Email: support@yunchasha.com

Please include:

• Your full name
• Order number
• Reason for return
• Photos or videos (required for damaged or incorrect items)

Our support team responds within 24 hours, Monday–Saturday, 8:00 AM – 7:00 PM (EST), with return instructions.

5. Return & Refund Timeline

6. Refund Details

• Refunds are issued only to the original payment method
• Refunds cover the product price only
• Non-refundable:
  • Original shipping fee ($6.99)
  • Any shipping upgrades (if applicable)

Processing times may vary depending on your bank or card provider.

7. Exchanges

We do not offer direct exchanges.
To receive a different item:

1. Start a return for the original order
2. Place a new order for the desired item

8. Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, or altered
• Items missing original tags or packaging
• Items with strong odors or signs of misuse
• Final-sale or clearance items clearly marked as non-returnable

9. Missing or Delayed Refunds

If you have not received your refund:

1. Check your bank or card account
2. Contact your payment provider
3. Allow an additional 2–5 business days for processing

If the issue persists, contact us at support@yunchasha.com.

10. Our Commitment

We are committed to:

• Clear and transparent return terms
• Fair evaluation of all return requests
• Timely communication and support
• Consistent application of our policies

11. Contact Information

Company: Yunchasha
Address: 11317 SW 76TH STREET, MIAMI, FL 33173, UNITED STATES
Email: support@yunchasha.com
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

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